Terms of service

Terms of Service

The following terms and conditions, including any policies referenced herein (the "Terms of Service" or "Terms"), describe your rights and responsibilities when using the Services.

Please read these Terms of Service carefully. They contain important information about your legal rights and address topics such as disclaimers and limitations of liability.

By accessing, interacting with, or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree to these Terms of Service or the Privacy Policy, you may not access or use our Services.

Article 1 — Access and Account

By agreeing to these Terms of Service, you represent that you are of legal age in your country or region of residence and that you have given us permission to allow any minor dependents to use the Services on devices you own, purchase, or control.

In order to use the Services, including visiting or browsing our online store or purchasing products or services offered by us, we may ask you to provide certain information, such as your email address and your billing, payment, and shipping information. You represent and warrant that all information you provide in our store is accurate, current, and complete, and that you have all necessary rights to provide this information.

You are solely responsible for maintaining the security of your account login information and for all activity on your account. You may not transfer, sell, assign, or license your account to anyone else.

Article 2 — Our Products

We strive to provide the most accurate descriptions of our products and services in our online store. However, please note that the colours and appearance of a product may vary from how they appear on your screen. This is due to the type of device you use to access the store and the settings and configuration of your device.

We do not guarantee that the appearance or quality of the products or services you purchase will meet your expectations or match the image or description in our online store.

All product descriptions are subject to change at any time and without notice at our sole discretion. We reserve the right to discontinue the sale of any product at any time and may limit the quantities of products we offer per person, geographic region, or jurisdiction on a case-by-case basis.

Article 3 — Orders

When you place an order, you make an offer to purchase. Asteria London reserves the right to accept or decline your order at its sole discretion for any reason. Your order is only accepted after Asteria London confirms it. We must receive and process your payment before accepting your order. Please review your order carefully before submitting it. Asteria London may not be able to honour a cancellation request after your order has been accepted. In the event we do not accept, modify, or cancel an order, we will attempt to notify you by contacting the email address, billing address, and/or phone number you provided during the ordering process.

You may return or exchange purchases only in accordance with our Refund Policy.

You represent and warrant that your purchases are for personal or household use only and not for commercial resale or export.

Article 4 — Prices and Billing

Prices, discounts, and promotions are subject to change without notice. The price charged for a product or service is the price in effect at the time you place your order. This price is stated in the confirmation email you receive after your order. Unless expressly stated otherwise, listed prices exclude taxes, shipping costs, handling charges, customs duties, and import duties.

Prices displayed in our online store may differ from prices in physical stores, other online stores, or stores operated by third parties. We may occasionally offer promotions for the Services that may affect pricing and are subject to terms and conditions separate from these Terms. In the event of a discrepancy between the terms of a promotion and these Terms, the promotional terms will prevail.

You agree to provide current, complete, and accurate purchase, payment, and account information for all purchases made in our store. You agree to promptly update your account and other information, including your email address, card numbers, and card expiration dates, if any changes occur, so that we can complete your transactions and contact you as needed.

You represent and warrant that (i) the payment card information you provide is true, accurate, and complete; (ii) you are authorised to use the card for purchases; (iii) your charges will be approved by the card issuer; and (iv) you will pay all charges you incur in accordance with the prices displayed, including shipping, handling, and all applicable taxes, if applicable.

Article 5 — Shipping and Delivery

All stated delivery times are estimates only and are not guaranteed. We are not liable for delays caused by carriers, customs clearance, or events beyond our control. Nothing in this Article affects your statutory rights as a consumer, including your right to receive goods within the period required by applicable law and to have risk of loss remain with us until the goods are delivered to you.

Article 6 — Intellectual Property

Our Services, including but not limited to all trademarks, brands, text, displays, images, graphics, product reviews, video and audio, and the design, selection, and arrangement thereof, are the property of Asteria London, its affiliates, or licensors, and are protected by copyright, trademark, and other intellectual property laws of the United Kingdom and other countries.

These Terms permit you to use the Services solely for your personal, non-commercial use. You may not reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store, or transmit any material within the Services without our prior written permission. Except as expressly provided in these Terms, nothing in these Terms grants you a licence or any other rights under any patent, trademark, copyright, or other intellectual property of Asteria London, Shopify, or a third party. Unauthorised use of the Services may violate applicable intellectual property laws. All rights not expressly granted in these Terms are reserved by Asteria London.

The Asteria London names, logos, product names, service names, design elements, and slogans are trademarks of Asteria London or its affiliates or licensors. You may not use such trademarks without Asteria London's prior written permission. The Shopify name, logo, product names, service names, design elements, and slogans are trademarks of Shopify. All other names, logos, product names, service names, design elements, and slogans within the Services are trademarks of their respective owners.

Article 7 — Optional Tools

You may have access to customer tools provided by third parties as part of the Services. We do not monitor, control, or have any influence over these tools.

You acknowledge and agree that we provide access to such tools "as is" and "as available" without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever for any harm arising from or relating to your use of optional third-party tools.

You use optional tools offered through the site entirely at your own risk and discretion. You are responsible for ensuring that you are familiar with and approve of the terms on which such tools are provided by the relevant third-party provider(s).

We may also offer new features through the Services in the future (including the release of new tools and resources). Such new features shall also be considered part of the Services and shall be subject to these Terms of Service.

Article 8 — Links to Third Parties

The Services may contain materials and hyperlinks to websites offered or operated by third parties (including any embedded third-party functionality). We are not responsible for examining or evaluating the content or accuracy of any third-party materials or websites you choose to access. If you decide to leave the Services to access such materials or third-party sites, you do so at your own risk.

We are not liable for any damages or injuries related to your visit to any third-party websites, or your purchase or use of any products, services, resources, or content on any third-party website. Please review the third party's policies and practices carefully and make sure you understand them before engaging in any transaction. Any complaints, claims, concerns, or questions regarding third-party products or services should be directed to the third party directly.

Article 9 — Relationship with Shopify

Asteria London uses Shopify to provide you with the Services. However, all sales and purchases you make in our store are handled directly with Asteria London. By using the Services, you acknowledge and agree that Shopify is not responsible for any sales-related matter between you and Asteria London, including any injury, damage, or loss resulting from purchased products and services. You hereby expressly release Shopify and its affiliates from all claims, damages, and liabilities that may arise from or relate to your purchases from and transactions with Asteria London.

Article 10 — Privacy Policy

All personal information we collect through the Services is subject to our Privacy Policy. Certain personal information may also be subject to Shopify's Consumer Privacy Policy. By using the Services, you acknowledge that you have read the applicable Privacy Policy.

Because the Services are hosted by Shopify, Shopify collects and processes personal information about your access to and use of the Services to provide and improve the Services. Information you submit to the Services will be transmitted to and shared with Shopify, as well as with third parties who may be located in countries other than your home country, so that they can provide you with the Services. Please read our Privacy Policy for more information about how we, Shopify, and our partners use your personal information.

Article 11 — Errors, Inaccuracies and Omissions

Occasionally, information provided on or in the Services may contain typographical errors, inaccuracies, or omissions. This information may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times, and availability. We reserve the right to correct any errors, inaccuracies, or omissions and to change or update information. We may also cancel orders if any relevant information is inaccurate at any time without prior notice (including after you have submitted an order).

Article 12 — Prohibited Uses

You may use the Services only for lawful purposes. You may not, directly or indirectly, access or use the Services (a) for any unlawful or harmful activity; (b) to violate any international, national, federal, or provincial law, regulation, ordinance, or local ordinance; (c) to infringe upon our intellectual property rights or those of others; (d) to harass, abuse, insult, harm, defame, disparage, or intimidate our employees or any other person; (e) to transmit false or misleading information; (f) to knowingly send, receive, upload, download, use, or reuse any material that does not comply with these Terms; (g) to transmit or procure the sending of any advertising or promotional material, including junk mail, chain letters, spam, or other similar methods; (h) to impersonate or attempt to impersonate any person or entity; or (i) to otherwise engage in any activity that restricts or inhibits others from using or enjoying the Services, or which, as determined by us, may harm Asteria London, Shopify, or users of the Services, or expose them to liability.

Additionally, you agree not to: (a) upload or transmit viruses or any other type of malicious code that affects or may affect the functionality or operation of the Services in any way; (b) reproduce, duplicate, copy, sell, resell or exploit any portion of the Services; (c) collect or track the personal information of others; (d) spam, phish, pharm, pretext, spider, crawl, or scrape; and (e) interfere with or circumvent the security features of the Services, any related website, other websites, or the Internet. We reserve the right to suspend, disable, or terminate your account at any time, without notice, if we determine that you have violated any provision of these Terms.

Article 13 — Termination

We may terminate this Agreement or your access to the Services (or any part thereof) at any time, without notice, at our sole discretion. You will remain liable for all amounts due up to and including the date of termination.

The following sections will survive termination: Intellectual Property, Termination, Disclaimer of Warranties, Limitation of Liability, Indemnification, Severability, Waiver and Entire Agreement, Assignment, Governing Law, Privacy Policy, and all other provisions which by their nature should survive termination.

Article 14 — Disclaimer of Warranties

The information provided on or through the Services is provided for general information purposes only. We do not warrant the accuracy, completeness, or usefulness of this information. Any reliance you place on this information is solely at your own risk. We disclaim all liability and responsibility arising from any reliance placed on such information by you, other visitors to the Services, or anyone else who may be informed of its contents. EXCEPT AS EXPRESSLY STATED BY ASTERIA LONDON, THE SERVICES AND ALL PRODUCTS OFFERED THROUGH THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" FOR YOUR USE, WITHOUT ANY REPRESENTATIONS, WARRANTIES OR CONDITIONS OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING ALL IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY, MERCHANTABLE QUALITY, FITNESS FOR A PARTICULAR PURPOSE, DURABILITY, TITLE, AND NON-INFRINGEMENT. WE DO NOT WARRANT, REPRESENT, OR GUARANTEE THAT YOUR USE OF THE SERVICES WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE. NOTHING IN THIS ARTICLE EXCLUDES OR LIMITS ANY STATUTORY RIGHTS OR REMEDIES AVAILABLE TO YOU AS A CONSUMER THAT CANNOT BE EXCLUDED OR LIMITED BY LAW.

Article 15 — Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY LAW, IN NO EVENT SHALL ASTERIA LONDON, OUR PARTNERS, DIRECTORS, OFFICERS, EMPLOYEES, AFFILIATES, AGENTS, CONTRACTORS, SERVICE PROVIDERS, AND LICENSORS, OR THOSE OF SHOPIFY AND ITS AFFILIATES, BE LIABLE FOR ANY INJURY, LOSS, CLAIM, OR DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, SPECIAL, OR CONSEQUENTIAL DAMAGES OF ANY KIND. THIS INCLUDES, BUT IS NOT LIMITED TO, LOST PROFITS, LOST REVENUE, LOST SAVINGS, LOSS OF DATA, COSTS OF REPLACEMENT OR ANY SIMILAR DAMAGES, WHETHER BASED IN CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY OR OTHERWISE, ARISING OUT OF YOUR USE OF ANY OF THE SERVICES OR ANY PRODUCTS PURCHASED THROUGH THE SERVICES, OR FOR ANY OTHER CLAIM RELATING IN ANY WAY TO YOUR USE OF THE SERVICES OR ANY PRODUCT. THIS INCLUDES, BUT IS NOT LIMITED TO, ANY ERRORS OR OMISSIONS IN ANY CONTENT, OR ANY LOSS OR DAMAGE OF ANY KIND INCURRED AS A RESULT OF THE USE OF THE SERVICES OR ANY CONTENT (OR PRODUCT) POSTED, TRANSMITTED, OR OTHERWISE MADE AVAILABLE THROUGH THE SERVICES, EVEN IF ADVISED OF THE POSSIBILITY OF DAMAGES. NOTHING IN THESE TERMS EXCLUDES OR LIMITS OUR LIABILITY FOR DEATH OR PERSONAL INJURY CAUSED BY OUR NEGLIGENCE, FOR FRAUD OR FRAUDULENT MISREPRESENTATION, OR FOR ANY OTHER LIABILITY THAT CANNOT BE EXCLUDED OR LIMITED UNDER APPLICABLE LAW.

Article 16 — Indemnification

You agree to indemnify, defend, and hold harmless Asteria London, Shopify, and our affiliates, partners, officers, directors, employees, agents, contractors, licensors, and service providers from and against all costs and expenses relating to any loss, damage, liability, or claim, including reasonable legal fees, incurred by us in connection with any third-party claim arising out of (1) your breach of these Terms of Service or any documents incorporated herein by reference; (2) your violation of any law or the rights of a third party; or (3) your access to and use of the Services.

We will notify you in the event of a claim that is subject to indemnification, provided that failure to provide timely notice will not relieve you of your obligations unless you are materially prejudiced. We may handle the defence and settlement of such a claim at your expense, including legal fees, but we will not settle claims that require you to incur non-monetary obligations without your consent (which you may not unreasonably withhold). You are obliged to cooperate in the defence of any claim that is subject to indemnification, including by providing relevant documents.

Article 17 — Severability

If any provision of these Terms of Service is determined to be unlawful, void, or unenforceable, the provision shall nonetheless remain enforceable to the fullest extent permitted by applicable law. The unenforceable portion shall be deemed severed from these Terms of Service. Such determination shall not affect the validity and enforceability of any remaining provisions.

Article 18 — Waiver; Entire Agreement

Our failure to exercise or enforce any right or provision under these Terms of Service shall not constitute a waiver of such right or provision.

These Terms of Service and any policies or operating rules posted by us on this site or in respect to the Services constitute the entire agreement and understanding between you and us and govern your use of the Services. These Terms supersede all prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).

Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.

Article 19 — Assignment

You may not delegate, transfer, or assign this Agreement or your rights or obligations under these Terms to anyone else without our prior written consent. Any attempt to do so will be void. We may transfer, assign, or delegate these Terms and our rights and obligations without your consent or notice.

Article 20 — Governing Law

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of England and Wales. If you are a consumer resident in the European Union, you additionally benefit from any mandatory provisions of the law of the country in which you reside, and nothing in these Terms affects your right to bring proceedings in your local courts where applicable law gives you that right.

Article 21 — Headings

The headings used in this Agreement are for convenience only and do not limit or affect these Terms in any way.

Article 22 — Changes to the Terms of Service

You can review the most current version of the Terms of Service at any time on this page.

We reserve the right, at our sole discretion, to update, modify, or replace any part of these Terms of Service. We will post updates and changes on our website. It is your responsibility to check our website regularly for changes. We will notify you of material changes to these Terms in accordance with applicable law. Such changes will become effective on the date specified in the notice. Your continued access to or use of the Services after any changes to these Terms of Service have been posted constitutes your acceptance of those changes.

Article 23 — Contact Information

For questions about these Terms of Service, please contact us using the details below.

Asteria London
Unit 16, Anchorage Point Industrial Estate
London SE7 7RY
United Kingdom

Email: contact@asterialondon.com
Telephone: +44 7473 961084

Last updated: 23 September 2026